| |
Description and scope of the service are subject to changes without notice. |
| |
Lead time is calculated from the first day HSS starts to work on the target sample. |
| |
Cancellation of an order will be rejected if received after production start. If cancellation is due to force majeure, the client will be asked to pay the service up to the cancellation point. |
| |
Samples are limited to the P1 level defined in "the Law concerning the Conservation and Sustainable Use of Biological Diversity through Regulations on the Use of Living Modified Organisms" (Cartagena Protocol) issued by Ministry of Education, Culture, Sports, Science and Technology. |
| |
Infective samples such as HCV or HBV are not acceptable. |
| |
In case of using human clinical sample, please confirm if the informed consent is obtained. |
| |
The result of this custom analysis service should be used for the purpose of investigation. The result should not be used for purposes such as production/quality control of a medical product or food, diagnosis, etc. |
| |
HSS will not be responsible for losses a client may incur as a result of the custom analysis service output. |
| |
HSS will not be responsible for troubles related to industrial property rights or safety whose origin is in the sample submitted by a client or the methods used. |
| |
Should an Agilent array analysis service be discontinued,
the client will be asked to pay the service up to the
discontinuation point, including the RNA quality controls
if applicable. |
| |
When delivering the sample, please make sure that the sample is frozen and is packed with enough Dry Ice. Use refrigerated courier service. |
| |
Please make sure that your package will be delivered on working days. Thank you for your understanding. |
| |
HSS will not be responsible for any trouble that may occur during transportation. |
| |
Remnants of sample will not be returned. Please dispense and send the necessary volume. |
| |
Sample is to be diluted in nuclease free water. HSS recommends Nuclease free water sold by Invitrogen Corporation. |
| |
DEPC treated water may inhibit enzymatic reaction. Please dissolve total RNA in nuclease free water. |
| |
Please make sure that the sample RNA is not fragmented by using electrophoresis. |
| |
Please inquire when the quantity of sample is less than the requirement above. |
| |
Analysis might be suspended or new sample requested if the RNA sample shows fragmentation. (Re-sent sample will be quality controlled for free.) Thank you for your understanding. |
| |
If an RNA sample is rejected as a result of the quality control for acceptance, the second quality control to be performed on the re-submitted sample, will be at no charge. However, please be aware that the RNA quality control will be charged from the third time onward. |